At Xeno Wanders, we are committed to providing you with high-quality products and ensuring that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a simple returns and refunds process under the following conditions:
Returns
We accept returns for items that are damaged or incorrect upon delivery. If you receive a product that is defective, damaged, or not as described, please contact us within 7 days from the date of delivery to request a return. The item must be in its original condition, unused, and in its original packaging.
Return Process
To initiate a return, please contact us with your order details, including your order number and a description of the issue. We will guide you through the return process and arrange for the return of the product.
Refunds
Refunds will be processed after the returned product is inspected and verified. Refunds are only applicable for items that are returned due to damage or an error in the order. We will issue your refund via cash on delivery upon return confirmation.
Shipping Charges for Returns
In cases where the return is due to an error on our part (e.g., damaged or incorrect item), we will cover the shipping costs for the return. However, if the return is due to any other reason, the return shipping fees will be your responsibility.
Contact Us
If you have any questions regarding our returns and refunds policy or would like to start a return, please contact us at [email protected].